Privacy Policy

TeenGirls.lk, operated by Blue Dot Solutions (Pvt) Ltd, respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have over your data.

This policy applies to the teengirls.lk website, our mobile applications, and all related services. By creating an account or placing an order with us, you consent to the practices described below.

1. Information We Collect

1.1 Information you provide to us

• Account details — your name, email address, telephone number and National Identity Card (NIC) number, which are required to register an account.
• Delivery details — delivery address, recipient name and contact number.
• Bank details — account holder name, bank, branch and account number, where you wish to withdraw a balance from your account.
• Order and transaction records — items purchased, order value, payment method and order history.
• Return documentation — photographs of products, courier slips and tracking references uploaded during a return request.
• Communications — messages, support tickets, reviews, and any correspondence you send us.

1.2 Information collected automatically

• Device and browser type, operating system and screen resolution
• IP address and approximate location derived from it
• Pages viewed, products browsed, items added to cart or wishlist, and time spent on site
• Referring website or campaign that brought you to teengirls.lk
• Cookies and similar technologies, as described in Section 6

1.3 Information we do not collect

TeenGirls.lk does not collect or store your full card number, CVV or card PIN. All card payments are processed directly by our bank-approved payment gateway on its own secure infrastructure.

2. Why We Collect Your Information

We use your personal data for the following purposes:

• To create and administer your account, and to authenticate you at login
• To verify your identity — your NIC and telephone number must each be unique, so that only one account is held per person
• To process, pack, dispatch and deliver your orders
• To process payments, refunds, points balances and withdrawals
• To verify NIC and bank details before any withdrawal is approved
• To manage return, exchange and refund requests
• To communicate order confirmations, dispatch notices and delivery updates
• To provide customer support and respond to your enquiries
• To send promotional offers, campaign announcements and newsletters, where you have opted in
• To detect, investigate and prevent fraud, duplicate accounts and abuse of promotions
• To improve our website, product range and service quality through analytics
• To comply with applicable Sri Lankan law, and with the requirements of our banking and payment partners

3. Identity Verification

Because TeenGirls.lk operates a points and withdrawal system, identity verification is a necessary part of our service.

• Registration requires a valid NIC number and telephone number. Each must be unique — duplicate registrations are not permitted.
• Your NIC and bank details are reviewed and approved by our administration team before any withdrawal can be processed.
• Verification data is used strictly for identity confirmation, fraud prevention and payment processing. It is not used for marketing and is not sold or rented to any third party.

4. Sharing Your Information

We share your data only where it is necessary, and only with parties bound to protect it. Specifically:

• Delivery partners — your name, delivery address and contact number, so your order can be delivered.
• Payment gateways and banks — the details required to process your payment, refund or withdrawal.
• Service providers — hosting, email, SMS and analytics providers who support the operation of our platform.
• Regulatory and law enforcement authorities — where disclosure is required by Sri Lankan law, court order, or a lawful request from a competent authority.

We do not sell, rent or trade your personal data to third parties for their own marketing purposes.

5. Data Security

We apply appropriate technical and organisational measures to protect your data, including:

• SSL/TLS encryption across the teengirls.lk website
• Hashed and salted password storage — we cannot see your password
• Role-based access controls, so staff can access only the data their role requires
• Payment processing handled entirely by our bank-approved gateway
• Regular backups and monitoring of our systems

While we take security seriously, no method of transmission or storage over the internet is completely secure. You are responsible for keeping your account password confidential and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorised access.

6. Cookies

TeenGirls.lk uses cookies and similar technologies to:

• Keep you signed in and maintain the contents of your cart
• Remember your preferences and recently viewed items
• Measure website traffic and understand how our pages are used
• Deliver relevant offers and measure the performance of our campaigns

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging in, adding items to your cart or completing checkout.

7. Data Retention

We retain your personal data for as long as your account remains active, and thereafter for as long as necessary to:

• Fulfil the purposes described in this policy
• Comply with legal, accounting, tax and regulatory obligations
• Resolve disputes and enforce our agreements

Order, payment and verification records are retained for the periods required under applicable Sri Lankan law. Data that is no longer required is deleted or anonymised.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information — most details can be updated directly under My Account
• Withdraw consent to marketing communications at any time, using the unsubscribe link in any email or by contacting support
• Request deletion of your account and associated data, subject to records we are legally required to retain
• Object to or restrict certain processing of your data

To exercise any of these rights, contact us using the details in Section 11. We may ask you to verify your identity before acting on a request.

Please note that certain data — including NIC, transaction and withdrawal records — must be retained to comply with financial and regulatory requirements, and cannot be deleted on request.

9. Children's Privacy

TeenGirls.lk is intended for use by persons aged 18 and above. Where a customer is under 18, an account may only be opened and orders placed with the consent and supervision of a parent or legal guardian, whose details must be used for registration, payment and delivery.

We do not knowingly collect personal data from children without such consent. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revised policy takes effect from the date it is published on teengirls.lk. We encourage you to review this page periodically. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Us

If you have any question, concern or complaint regarding this Privacy Policy or how your data is handled, please contact us:

• Website: teengirls.lk
• Live chat: Chat with Pinky, our customer support assistant, at teengirls.lk/contact
• Support ticket: teengirls.lk/user/ticket
• WhatsApp / Messenger / Facebook / Instagram / TikTok: linked in the footer of every page
• Working hours: Monday – Friday 8.30 a.m. – 5.00 p.m. | Saturday 9.00 a.m. – 2.00 p.m. | Sunday closed

Updated on July 23, 2026