Shipping & Delivery

At Teensgirls.lk we want your order to reach you quickly, safely and at a fair price. This policy explains our delivery charges, dispatch and delivery timelines, coverage area, accepted payment methods, and what to do if something goes wrong with your parcel. By placing an order on teensgirls.lk you agree to the terms set out below.

1. Delivery Coverage

Teensgirls.lk delivers island-wide within Sri Lanka, to all nine provinces, using our partnered courier and last-mile delivery services.
We currently do not ship to addresses outside Sri Lanka.
Please note that certain remote, restricted-access or high-security locations may require an additional day for delivery, or may require you to collect the parcel from the nearest courier branch. Our delivery partner will contact you directly in such cases.

2. Delivery Charges

Key points

• The standard delivery charge is Rs. 250.00 per order for parcels weighing up to 1 kg.
• Orders weighing 1 kg or more are subject to an additional weight-based charge, calculated automatically at checkout according to the total weight of your parcel.
• The exact delivery charge for your order is always displayed at the checkout page before you confirm payment. You will never be charged a delivery fee that was not shown to you at checkout.
• All delivery charges are quoted in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes.
• Where multiple items are purchased in a single order, the total weight of the combined parcel is used to calculate the charge.

3. Free Shipping & Promotions

Free shipping is a promotional offer, not a standard delivery rate.

Free delivery is made available from time to time as part of specific campaigns run by Teensgirls.lk, and applies only when it is expressly stated on the product page, campaign banner or at checkout.

Promotional offers available on Teensgirls.lk may include, but are not limited to:

• Free Shipping campaigns – delivery charge waived for qualifying orders during a stated campaign period
• Flash Sales – time-limited price reductions on selected products
• Surprise Box – special promotional product with its own ordering flow
• Bidding – promotional items sold through our bidding process
• Seasonal and festive campaigns – offers tied to specific dates or seasons
• Coupon and discount code offers
  
  

Promotion conditions

• Each promotion is governed by its own terms, qualifying criteria and validity period, which are published together with the promotion.
• Promotions cannot be combined with one another unless expressly stated.
• Coupon codes are not applicable to promotional items.
• Reward points may be used towards normal products only; points cannot be used to purchase promotional items.
• Teensgirls.lk reserves the right to introduce, amend, suspend or withdraw any promotion, including free shipping campaigns, at any time and without prior notice. Orders already confirmed under a valid promotion will be honoured.

4. Order Processing & Dispatch

• Orders are processed on working days (Monday to Friday, excluding Saturdays, Sundays, and Sri Lankan public and mercantile holidays).
• Orders placed after our daily cut-off time, or on a non-working day, are processed on the next working day.
• Once your payment is confirmed, your order is picked, quality-checked and packed, and is generally handed over to our delivery partner within 1–2 working days.
• You will receive an order confirmation and, once dispatched, a dispatch notification with tracking details where available.

Please note that certain items — including pre-order, made-to-order, Bidding and Surprise Box items — may have different processing times. Where this applies, the expected timeline is stated on the relevant product or campaign page.

5. Delivery Timelines

Estimated delivery times from the date of dispatch:

Delivery is carried out in accordance with the schedule and route plan of our appointed delivery partner. All timelines above are estimates only and are not guaranteed. Delivery may be delayed by circumstances beyond our reasonable control, including adverse weather, floods, transport strikes, curfews, public holidays, peak-season courier volumes, incorrect or incomplete address details, or the recipient being unavailable.

6. Delivery Attempts & Recipient Responsibility

• Our delivery partner will normally attempt delivery up to three (3) times. The rider will contact you on the telephone number registered to your account before delivery.
• Please ensure the delivery address and contact number provided at checkout are complete and accurate. Teensgirls.lk is not responsible for delays or failed deliveries caused by incorrect, incomplete or unreachable contact details.
• If all delivery attempts are unsuccessful, the parcel will be returned to us. The delivery charge for the failed delivery is non-refundable, and any re-delivery will be charged again at the applicable rate.
• We strongly recommend inspecting the outer packaging at the time of delivery. If the parcel appears damaged, opened or tampered with, please refuse acceptance and notify us immediately.

7. Payment Methods

Teensgirls.lk accepts three payment methods. The delivery charge set out in Section 2 applies to every order regardless of the payment method selected.

7.1 Cash on Delivery (COD)

• Available for eligible orders and eligible delivery locations. Availability is confirmed at checkout.
• The full order value together with the applicable delivery charge must be paid in cash to the delivery rider at the point of handover.
• Parcels will not be released until payment is made in full. Partial payments are not accepted.
• Please keep the exact amount ready where possible; riders may not carry change for large denominations.
• If a COD parcel is refused at the door or payment cannot be made, the order is returned to us and the delivery charge remains payable. Repeated refusal of COD orders may result in COD being disabled for your account.
• COD may not be available for high-value orders, pre-orders, or certain promotional items such as Bidding and Surprise Box purchases.

7.2 Card Payment

• We accept Visa and MasterCard debit and credit cards issued in Sri Lanka, processed through our secure, bank-approved payment gateway.
• Card details are entered directly on the payment gateway and are never stored on Teensgirls.lk servers.
• Orders are dispatched only after the payment gateway confirms authorisation. If a payment is pending or fails, the order is held and will not be processed until payment is confirmed.
• Where a card payment is captured but the order cannot be fulfilled, the amount is refunded to the original card. Bank processing times for card refunds typically range from 7 to 14 working days and are outside our control.

7.3 Reward Points

• Registered customers may redeem accumulated reward points towards eligible orders.
• Points may be used for normal products only. Points cannot be used to purchase promotional items, including Flash Sale, Bidding and Surprise Box items.
• Points redemption, withdrawal and release are subject to account verification requirements, including NIC and bank detail approval, as set out in our Terms & Conditions.
• Where the points balance does not cover the full order value including the delivery charge, the balance must be settled by card or by cash on delivery.
• Points are not transferable, hold no cash value, and cannot be exchanged for cash.

7.4 General

• Coupon codes are not applicable to promotional items, irrespective of the payment method used.
• All amounts are charged in Sri Lankan Rupees (LKR).
• Teensgirls.lk reserves the right to cancel any order where payment cannot be verified, or where the payment method is suspected to have been used without authorisation.

8. Order Tracking

You can track the status of your order at any time by logging in to your Teensgirls.lk account and visiting My Orders. Where our delivery partner provides a tracking number, it will be shown against your order and included in your dispatch notification.

9. Lost, Delayed or Damaged Parcels

If your parcel has not arrived within the estimated delivery window, or arrives damaged or incomplete, please contact us within 48 hours of the expected or actual delivery date, with your order number and photographs of the parcel and its contents where applicable.

We will investigate the matter with our delivery partner and, where the fault lies with us or our courier, we will arrange a replacement or a refund in accordance with our Return & Refund Policy.

10. Returns

Returns, exchanges and refunds are governed by our separate Return & Refund Policy, which sets out the eligibility criteria, timelines and the step-by-step return process, including uploading product images, generating your return label, and submitting tracking details for approval.

Unless the return is due to an error on our part or a defective product, return delivery charges are borne by the customer, and the original delivery charge is non-refundable.

11. Changes to This Policy

Teensgirls.lk reserves the right to amend this Shipping & Delivery Policy, including delivery charges, weight thresholds and delivery timelines, at any time. Any revised policy takes effect from the date it is published on teensgirls.lk. The policy in force at the time your order is confirmed applies to that order.

12. Contact Us

For any question regarding shipping, delivery charges or the status of your order, please contact our customer support team:

• Website: teensgirls.lk

We aim to respond to all delivery-related enquiries within one working day.

Updated on July 23, 2026